Cancellation and Refund Policy

1. Cancelling a lesson

A student can cancel a lesson free of charge at least 24 hours before it starts. The teacher can cancel a lesson at any time.

Cancellations are made in your account on the platform.

2. Refunds

You receive a full refund if you cancel at least 24 hours before the lesson, if the teacher cancels or does not attend, or if the lesson cannot take place because of a failure on the platform's side.

If a student cancels less than 24 hours before the lesson or does not attend, the payment is not refunded unless the teacher agrees otherwise.

3. Lesson quality

If a lesson did not match its description, contact us within 7 days of the lesson. We review each case with both sides and may offer a partial or full refund or a replacement lesson.

4. How refunds are paid

Refunds are returned to the original payment method. The time it takes to appear on your statement depends on your bank.

5. Contact

Write to [to be provided] with your lesson date and the teacher's name.